koi234 is committed to handling your personal data with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to your data. Please read this document carefully.
This Privacy Policy (hereinafter referred to as "Policy" or "Privacy Policy") issued by koi234 (hereinafter referred to as "koi234", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://koi234.lat.
This Policy governs the collection, use, storage, disclosure, and protection of personal data pertaining to all individuals who access or use the koi234 platform (hereinafter referred to as "Players", "Users", "Members", or "you"). koi234 processes personal data in the capacity of a data controller for the purposes described in this Policy.
koi234 takes the privacy and data security of our players seriously. We are committed to processing personal data lawfully, fairly, and transparently. We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes without your explicit consent.
By registering an account on the koi234 platform, making a deposit, or otherwise using any feature of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should cease using the platform and request account closure.
This Privacy Policy applies to:
This Policy does not apply to third-party websites, payment processors, or service providers that may be linked from or integrated within the koi234 platform. Each third party operates under its own privacy and data protection policies, and koi234 bears no responsibility for the data practices of those third parties.
koi234 collects personal data across several categories. The specific data collected depends on how you interact with the platform.
| Data Category | Examples |
|---|---|
| Full legal name | As provided during account registration and KYC verification |
| Date of birth | Used to verify minimum age requirement of 21 years |
| National identification | MyKad number, passport number, or equivalent government-issued ID |
| Contact details | Email address, mobile phone number |
| Residential address | Including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam) and postcode |
| Nationality | Country of citizenship and country of residence |
When you make deposits or withdrawals using Malaysian payment methods — including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or cryptocurrency channels such as Bitcoin (BTC) and USDT — we collect transaction records including amounts in MYR, timestamps, payment method references, and transaction identifiers.
We do not store full card or bank account numbers. Sensitive financial credentials are processed solely by our regulated payment processing partners.
We collect detailed records of all gaming and betting activity conducted through your koi234 Account, including wagers placed, game types, bet amounts, outcomes, session durations, and bonus utilisation. This data is necessary for account administration, regulatory compliance, and responsible gambling monitoring.
We automatically collect technical data when you access the platform, including IP address, browser type and version, operating system, device type, screen resolution, referring URL, session duration, and pages visited. This data is used for platform security, fraud prevention, and performance optimisation.
We retain records of all communications between you and koi234, including live chat transcripts, email correspondence, and support ticket content. This data is retained for quality assurance, dispute resolution, and regulatory compliance purposes.
koi234 collects personal data through the following primary channels:
koi234 processes personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your koi234 Account, including processing deposits, withdrawals, and bonus credits. |
| Identity Verification (KYC) | Verifying your age (21+), identity, and source of funds in accordance with licensing and anti-money laundering obligations. |
| Transaction Processing | Processing and recording all financial transactions conducted through your Account in MYR and cryptocurrency. |
| Fraud Prevention | Detecting and preventing fraudulent activity, bonus abuse, money laundering, multi-accounting, and other prohibited conduct. |
| Responsible Gambling | Monitoring gambling patterns to identify at-risk behaviour and facilitate player-requested limit and exclusion tools. |
| Customer Support | Responding to queries, resolving disputes, and maintaining records of support interactions. |
| Platform Improvement | Analysing platform usage patterns to improve the user experience, game performance, and payment flow. |
| Legal Compliance | Meeting obligations under applicable licensing requirements, anti-money laundering regulations, and data protection laws. |
| Marketing Communications | Sending promotional offers and platform updates where you have provided explicit consent and have not subsequently opted out. |
koi234 processes personal data one or more of the following legal bases, depending on the nature of the processing activity:
koi234 does not sell personal data to third parties. We do not share your data with unafiliated third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients in the circumstances described:
We engage third-party service providers who process personal data on our behalf, including: payment processors (handling MYR transactions via DuitNow, FPX, and e-wallet platforms); KYC and identity verification providers; customer support platform providers; fraud detection and anti-money laundering screening services; and cloud infrastructure providers. All such providers operate under contractual data processing agreements and are not permitted to use your data for their own purposes.
koi234 will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by law, by the terms of our gaming licence, or in response to a valid legal process. We will endeavour to notify you of such disclosures where permitted by law.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, personal data held by koi234 may be transferred to the acquiring entity, subject to equivalent data protection commitments.
koi234 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention requirements. The following retention periods apply as general guideline:
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
koi234 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your Account login credentials. You should notify koi234 immediately at [email protected] if you suspect unauthorised access to your Account.
koi234 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support our fraud prevention systems. Cookies are small data files stored on your device by your browser.
You may configure your browser settings to refuse non-essential cookies or to alert you when cookies are being set. Note that disabling cookies may affect the functionality of the koi234 platform, including your ability to log in or complete transactions.
koi234 operates under an international gaming licence and may process and store personal data in jurisdictions outside Malaysia. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applicable in your jurisdiction, koi234 will implement appropriate safeguards — such as contractual data protection clauses — to ensure that your data continues to be protected to an equivalent standard.
By using the koi234 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia, including the jurisdiction in which koi234 holds its gaming licence.
Depending on the data protection laws applicable in your jurisdiction, you may have some or all of the following rights in relation to your personal data:
Request a copy of the personal data koi234 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to applicable legal retention obligations.
Request that we restrict the processing of your personal data in certain circumstances.
Receive your personal data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests, including direct marketing.
Withdraw consent to processing at any time where consent is the legal basis, without affecting prior processing.
Request human review of significant decisions made solely by automated means.
To exercise any of these rights, please contact our Data Privacy team at [email protected]. We will respond to verified requests within thirty (30) calendar days. We may be required to retain certain data for legal or regulatory compliance purposes even where you request erasure.
koi234 strictly prohibits the use of its platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, that data will be deleted and the associated account will be permanently closed.
Parents and guardians who believe a minor may have registered on the koi234 platform should contact us immediately at [email protected] with supporting documentation. We will investigate and take prompt remedial action.
koi234 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable laws, or platform features. Material changes to this Policy will be communicated to registered Players via the email address associated with their Account and/or via a notification displayed on the platform.
The "Last Updated" date at the top of this Policy reflects when it was most recently revised. Your continued use of the koi234 platform following the publication of a revised Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically for any changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by koi234, please contact us through the following channels:
For data subject rights requests, please include your full registered name, the email address associated with your Account, and a clear description of your request. Where required, we may request additional documentation to verify your identity before processing your request.
For responsible gambling queries and self-exclusion requests, please visit our dedicatedResponsible Gambling page. For general platform information, visit our About Us page.
Our Privacy Commitments
Six concrete ways koi234 protects your personal data every day — not just in policy language, but in platform practice.
All data transmitted between your device and koi234 is protected by bank-grade 256-bit SSL/TLS encryption. Your personal and financial information is never transmitted in plain text.
koi234 does not sell, rent, or trade your personal information to advertisers, data brokers, or any unaffiliated third party. Your data is used solely to operate and improve the koi234 platform.
Sensitive personal and financial data stored within our infrastructure is encrypted at rest. Access to production data systems is restricted to authorised personnel only, on a strict need-to-know basis.
You can request access to, correction of, or deletion of your personal data at any time. All verified data rights requests are processed within 30 calendar days with a formal written response.
We do not keep your data indefinitely. Defined retention schedules govern how long each category of data is held, after which it is securely deleted or anonymised in accordance with our data disposal procedures.
Any marketing communications we send require your prior consent and include a clear, functional opt-out mechanism in every message. Withdrawing marketing consent has no effect on your ability to use the platform.
Our support team handles data privacy queries around the clock. Visit our FAQ for quick answers, or return to the homepage to explore the koi234 platform.
For players aged 21 and above only. Please gamble responsibly.